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Business & Work SkillsComputer SkillsPre-Accredited Training
  • Feature Image (Focus Point): Centre
  • Session Times: Contact Centre for session times
  • Centre Name: Foundation Learning Centre
  • Cost: Funded free: $45.00 Concession: $35.00
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    Home Listings Business & Work SkillsComputer SkillsPre-Accredited Training
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    Description

    This course is designed for people who want to develop entry level office skills. It is suitable for those entering the workforce, retraining, and those who are changing their career path. Ideal for administration work and small business.

    This course has been created for people who want to develop entry level office and administration skills and small business. It is suitable for those entering the workforce, retraining and those who are looking at changing their career path.

    Understand and be trained at an introductory level in the following skills:

    • What is customer service?
    • Engaging with clients
    • Telephone techniques
    • Communication skills
    • Language barriers
    • Interview techniques
    • Meetings – group & individual
    • Dealing with conflict
    • Identifying customer needs
    • Customer satisfaction

    Students prerequisites:
    The students will need basic literacy/numeracy and Computer Skills.

    What to bring:
    Please bring a notepad and pen.

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    Details

    Center Name
    Foundation Learning Centre
    Cost

    Funded free: $45.00 Concession: $35.00

    Session times

    Contact Centre for session times

    Website
    Visit
    Email
    enquiries@flc.vic.edu.au
    Phone
    9704 7388

    Contact Foundation Learning Centre

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    Learn Local providers offer a range of education and training programs designed to meet your learning needs. There’s a government registered Learn Local provider in your community that can help you return to study, improve your reading, writing and maths skills, gain a qualification, get a job or learn something new. Learn Local providers are friendly and welcoming, with teachers who are focussed on helping you succeed.

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    Term 4: 4 October – 17 December

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